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HitBTC is a global trading platform with multi-currency support. It operating since 2013. The exchange has markets for trading digital assets, tokens and ICOs. It provides a wide range of tools as well as stable uptime. The Platform development started with a 6 million euro venture investment agreement, as of the collaboration between software developers, finance professionals and experienced traders. The core matching engine is among the most advanced technological products in its class and implements innovative features such as real-time clearing, advanced order matching algorithms and has been acclaimed for its fault-tolerance, uptime and high availability.

HitBtc Frequently Asked Questions (FAQ) (28)

Reports page provides you with all instruments you need to track and manage your orders, trades and payment history.

“Account Summary” tab enables you to see and export overall reports on your balances and trading statistics for any market over selected time period. It is a useful tool to measure your profits with.

From “My Orders” and “My Trades” tabs you can export orders history and trades history for a selected market and time period. “My Orders” includes an option to cancel your active orders.

“Payment History” includes comprehensive report on all deposits, transfers and withdrawals initiated by you.

HitBTC is an European bitcoin exchange which provides cryptocurrency trading services to merchants, individual traders worldwide and institutionals. It was founded in late 2013 and is under operation of Ullus Corporation.

It most likely means that your web browser is not compatible with HitBTC system. To solve this try clearing your cache and turn off your VPN. If still facing this issue, contact the HitBTC team.

Make sure to check the time zone on both your phone and computer. Use the same authentication app by which you set up your two factor authentication. If still the problem occurs, try to log in with your backup code and disable your 2FA. Then enable it with another app.

HitBTC offers you various security features like 2 Factor authentication for log in, automatic log out and access to account settings.  HitBTC also offers cold storage wallets foe select currencies. So, HitBTC is pretty safe exchange for trading.

Takers are charged with 0.1% trade fee, on the other hand Makers do not charged any fees.

If you lost your 2 factor authentication device, you can log in with your backup code. After logging in you can easily disable your previous account and enable with a new device.

In case you do not have your backup code, make sure to submit a 2FA removal request.

Always remember one thing that once the transaction is sent, you can’t speed it up. There are multiple reasons why your deposits doesn’t show in your account.

  1. Make sure to use correct address
  2. Check if your transaction is confirmed or not in the blockchain
  3. Check currency performance


First go to the password recovery page, then follow these instructions-

  1. Enter your email address associated with HitBTC account
  2. Complete the captcha check
  3. Click the link you receive in your email
  4. Create and confirm a new password
  5. Log in with your email and the new password

If you can’t find the email confirmation in your inbox, try checking the spam folder. Make sure that you didn’t blacklisted HitBTC addresses in your email settings.

Yes, HitBTC supports margin trading.

You cannot place an order with all your account balance because you have to maintain some reserve funds on your account. You can place a limit order.

A Rebate is an incentive that HitBTC pays to the maker. The incentive which is given to maker is 0.01% value of the deal.

Each transaction’s minimum withdrawal limit is determined by network fee but the withdrawal sum must be larger than the fee.

There is no minimum deposit limits.

Before adding a whitelist address, make sure that the address is relevant for this cryptocurrency. HitBTC does not support Segwit address so check whether the address is not a Segwit one. Now confirm this action through email containing a link.

Yes you can cancel your withdrawal while it is not sent to blockchain yet. To cancel your transaction go to the account page, click on “Latest transactions” and click red cross on the right corner.

If you can’t see this option then it means your transaction has been already sent to the blockchain.

Fiat fees for BTC deposits amounts to 0.0006 BTC for each deposit.

This error occurs when the link got expired. There is a limited lifespan for any confirmation email. Click the link under its time period otherwise it shows “Invalid Token” error.

If your deposited Ethereum tokens doesn’t show in your balance. Make sure you sent original ETH tokens.

  1. Open your account then choose token you sent and click “Deposit”
  2. Click the link and check all the token’s page in blockchain explorer
  3. Now compare the address in your transaction to contract address of the token page

If your transaction’s contract address differs from the official contract address, it means the unoriginal token was sent. You can’t refund these tokens to your account.

Please check if the transfer field is red that means the transfers are temporarily disabled for all the users. Make sure to transfer funds after it will turn green.

If you face this error again that means your transfers might be locked on your account for security reasons. To unlock them contact the HitBTC team.

HitBTC offers a wide range of easy to use trading tools.

  1. Order books contains all propositions on the real time updates and market.
  2. Charts provide information about events like opening and closing prices, price change etc.
  3. Instruments.

Make sure to log in your HitBTC account, then Go to the “My trades” page to see your trading history.

To verify your HitBTC account, make sure to use the email which contain following information-

  1. Bank account information
  2. Residence proof
  3. Identity documents. For example-ID card, license etc.
  4. Address
  5. Personal information
  6. Bank account ownership proof

You can cancel your orders by two options. First option is, go to the main page click “My orders”. Then in “Active order” tab you can find “Cancel” button. Click it to cancel your order.

Second option is, go to the Reports page and open the “My orders” tab. Now you can easily filter the active orders and click “Cancel” button to cancel your order.

HitBTC offers you more than 150 cryptocurrency pairs for trading. Some of the pairs are crypto-fiat currency pairs but majority of pairs are crypto-crypto.

HitBTC supports more than 400 cryptocurrencies including the popular ones like- Bitcoin, Ethereum, Ripple, Dash etc.

Trollbox is a chat tool for HitBTC traders. You can talk to your fellow traders and keep in touch with latest news of HitBTC. It is a useful additional tool for HitBTC traders.

If you accidentally deposit one currency to another’s address then this kind of mistakes is reversible. But if you sent deposit to a wrong address that means no one has the key to your address. In this case its irreversible.

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Features of HitBTC

  • Unlimited withdrawal
  • Mobile app support
  • Support multiple language
  • Wallet for storage of crypto funds

Some common issues of HitBTC, We fix-

  • Unable to buy Bitcoin.
  • Unable to sell or “cash out” my digital currency.
  • Unable to send digital currency to another wallet.
  • Unable to receive digital currency from another wallet.
  • 2-Factor authentication problems.
  • Bitcoin payments failures.
  • Mobile number verification error in Mobile app.
  • Unable to verify my identity when using the mobile app.
  • Unable to add a payment method when using the mobile app.
  • Log in error in HitBTC Account.
  • Unable to retrieve the HitBTC account password.
  • “Account temporarily disabled.” problems
  • Photo ID verification problem.
  • Digital currency withdrawal delayed.
  • Currency operations not available.
  • BTC withdrawal. Transaction not found.
  • AMM issue full refund requested.
  • BCN Withdrawal not working.
  • XRP withdrawal not working.

Pros and Cons of HitBTC


  • High liquidity
  • Low fees
  • Anonymous accounts
  • Support for more than 50 cryptocurrencies
  • Multi-language chat
  • Strong security


  • Mobile app is not good
  • Structure is bit shady
  • Withdrawals are slow
  • China support only
  • Long verification process

HitBTC doesn’t have a technical support number. You can search your problems or issues to their help forum and community sites. You can get an instant customer support by call us at our customer service phone number USA +1-833-219-2999  UK  + 44 XXX-XXX-XXXX for HitBTC. A phone number system with less hold time in comparison to other phone numbers, call us now for live support from your computer.

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